Sara Heller

Community Manager

  • Master

Technical skills

Community Customer Service Organizing

Areas of interest

People Politics PopCulture

Summary

Personality
How they behave
Motivations
What they want to do
Reasoning
What they are capable of doing

Talent

Personal pitch

Hi there: I am writing to respond to an opening, which I believe may report to you. My passion for customer service, community management, and operations have only grown stronger over the years. I know that combining these passions with my experience in these fields, knowledge, and excitement about your company make me a perfect addition to your growing team. As a committed and self-driven employee, here are a few of the many things I’d bring to the table in this position. I can offer you over three decades of experience in customer service and managing community efforts for top-tier companies. I have excellent project-management skills and a unique eye for detail. I am also highly skilled in operations management. All of these things should make me an ideal candidate for this opening. I’m confident I’d make a great addition to your team. I’d love the opportunity to speak with you further about how my various skills and experiences could contribute to the great work you’re doing. I would also welcome you to check out my profile on LinkedIn as well. https://www.linkedin.com/in/saraelizabethheller/ Thank you so much for your consideration. Best regards, Sara Heller


Shape

Behavioral style

SHAPE SHAPE + DRIVE
Highly motivating aspect that will make them feel fulfilled.
Influence
Influence

Definition

Build relationships / Take the lead / Unite and mobilize

Behaviors in the "Influence" category are linked to providing direction. They include developing a professional network, managing teams, making decisions and being motivated to get ideas across. These behaviors provide insight on a person's natural ability to mobilize others and the way they establish relationships.

Build relationships
Take the lead
Unite and mobilize
Cooperate
Cooperate

Definition

Communicate with diplomacy / Provide support / Work collaboratively

Behaviors in the "Cooperate" category are linked to facilitating collective work. They include mediating interactions between people, solving conflict, making use of the team's resources, and providing support for others. These behaviors provide insight on a person's natural ability to evolve within a group.

Communicate with diplomacy
Provide support
Work collaboratively
Think
Think

Definition

Anticipate challenges / Develop a vision / Innovate

Behaviors in the "Think" category are linked to conceiving projects. They include designing strategies, identifying project risks, evaluating tasks and activities, and contributing new ideas. These behaviors provide insight on a person's natural ability to process abstract rather than practical concepts.

Anticipate challenges
Develop a vision
Innovate
Act
Act

Definition

Take initiative / Plan and organize / Inspect and improve

Behaviors in the "Act" category are linked to obtaining results. They include launching projects, implementing action plans, monitoring outcomes, or controlling production quality. These behaviors provide insight on a person's natural ability to understand practical rather than abstract concepts.

Take initiative
Plan and organize
Inspect and improve
Feel
Feel

Definition

Spread enthusiasm / React swiftly / Handle stress

Behaviors in the "Feel" category are linked to controlling one's emotions. They include managing stress, investing one's energy, and radiating a positive vibe. These behaviors provide insight on a person's natural ability to express and channel their emotions in different contexts.

Spread enthusiasm
React swiftly
Handle stress
Development potential
Highly developed:
Higher than 80% of people
Well developed:
Higher than 60% of people
Moderately developed:
Higher than 40% of people
Slightly developed:
Lower than 60% of people
Undeveloped:
Lower than 80% of people

Personal style: Initiator

Rarely short of ideas, Sara Heller is quick to take the initiative. They like instigating change at work and need constant stimulation to keep boredom at bay. They make sure collaborators are onboard with the suggestions they put forward, listening to others carefully and making decisions as a group. They are capable of advancing with determination, but also of questioning their approach based on feedback. What's more, they have the capacity to strengthen ties within teams.

Main strengths

Relationship management
  • They have a positive view of criticism and tolerate different points of view.
  • They are humble and do not impose their authority.
  • They get straight to the point, avoid overstating.
Work management
    They are concise, get straight to the point, and work quickly.
    They strive for excellence and are not satisfied with the bare minimum.
    They do not dwell on obstacles and find it easy to delegate.
Emotional management
    They radiate enthusiasm and see the bright side of things.
    They are responsive, very energetic and have a sense of urgency.
    They ensure their decisions are reliable by assessing the outcomes.

Talents

#tolerant #sees overall picture #delegates #initiative #responsive #enthusiastic #reassuring

Areas of improvement

    They could probably avoid making mistakes if they checked their work before delivering it.
    They would benefit from more often challenging the criticism they are given, rather than accepting it so easily.
    They would benefit from finishing what they start before moving on to new activities.

Drive

What motivates them the most...

Helping others
Focusing on aesthetics
Focusing on quality

What motivates them the least...

Having influence
Working in a fun environment
Seeking competition

How they manage their energy

Sara Heller's main drivers lead them to prioritize stability. They channel their energy into getting sound bearings and establishing reliable points of reference. They enjoy being able to establish an even rhythm for their daily activity at work. They avoid making decisions that may put them in a position of uncertainty.

The activities they prefer

PERFECT
Act

Perfecting is an activity in which Sara Heller finds true satisfaction. They pay utmost attention to the quality of their work, in both substance (accuracy) and form (aesthetics). Being able to dedicate their energy to polishing their work is a major source of motivation for them.

SUPPORT
Interact

Supporting others is essential for Sara Heller. They attach considerable importance to creating strong bonds with those around them, and having their backs. On the contrary, they can find competitiveness frustrating.

ORGANIZE
Act

Sara Heller is interested in the process of organizing work. They enjoy setting rules and defining standards for completing projects. They could find it frustrating to begin working on project tasks without having previously defined a clear roadmap.

The work environment they prefer

#studious #strict #professional #process #demanding #method #concentration #hierarchy #serious

Their management style

EMPATHETIC
Collaborators first
VISIONARY
Come with me

What this means

Sara Heller is a manager who is attentive and actively listens on a daily basis. They value people above results, really take their employees into account, and adapt their expectations based on each person's abilities.

The management style they seek

DIRECTIVE
Do what I tell you
EMPATHETIC
Collaborators first

Their ideal manager

Sara Heller expects a manager to explain exactly what they must do to succeed. However, they also want a leader who allows enough room for them to express themselves and feel fully taken into account. They need a leader who is close to them, motivating them with a result-driven approach while also considering them as a person above all.

The culture in which they blossom

Flexibility Control Relationships Results Collaboration Innovation Organization Competition
Best fit
Good fit

The ideal culture for them

Sara Heller is best suited for highly structured cultures where each person has a clearly defined role. They like working in stable environments, with frameworks they can rely on in the long term. They will find disorganized and improvisational work environments hard to bear. They therefore prefer when everyone has a clear mission and nobody encroaches on other people's scopes. They prefer a culture that values the sense of duty, and where rules apply equally to everyone, facilitating good rapport between colleagues. When these conditions are met, they can commit for the long haul.


brain

Their way of thinking

Preferred tasks Intermediate

Capacity to work autonomously.

Decision-making Quick

Tendency to move quickly from one task to the next, without lingering on obstacles.

Learning style Implement

Ability to build on other people's knowledge.

How they learn new skills and concepts

When it comes to learning new skills, Sara Heller will progress faster through a practical approach. They find it hard to assimilate information without seeing it applied practically first. They will do best if they are taught how to do something new or complex before they tackle it by themselves.

Careful in their approach, Sara Heller prefers to rely on proven strategies. They are observant and tend to adopt tried-and-true concepts that they can trust thoroughly. In this sense, they find it easier to learn from information provided.